Terms and conditions | Fly Custom Flags

Terms and Conditions

This website is owned and operated by Enric Valenzuela Ortiz and Fly Custom Flags.
These Terms establish the terms and conditions under which the client can use our website and services offered by Enric Valenzuela and Fly Custom Flags. This website offers visitors Clothing Products and accessories for both Sports practice and Sports clothing. By accessing or using the website of our service, the Client approves having read, understood and agreed to be bound by these Terms:

To use our website and/or receive our services, the customer must be at least 18, (eighteen) years of age, or the legal age of majority in their jurisdiction, and possess the legal authority, right and freedom to participate. in these Terms as a binding agreement. You are not permitted to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
By purchasing an item, you agree that:
1. You are responsible for reading the entire item listing before committing to purchase.
2. You enter into a legally binding contract to purchase an item when you agree to purchase an item and complete the check-out process.
3. The prices we charge for using our services / for our products are listed on the website (in each service or product). We reserve the right to change our prices for products displayed at any time and to correct pricing errors that may occur inadvertently.
For any product not damaged due to improper use, it can be returned. Adding the accessories, the product and, if applicable, its original packaging. By attaching the original receipt or gift receipt, invoice, or the corresponding binding document of purchase, within 14 calendar days of the date you received the product, we will exchange it or offer you a refund based on the original payment method.

Also, keep the following in mind:
1. Products can only be returned to the country in which they were originally purchased.
2. The following products are not eligible for return:
  1. Personalized products of any kind.
  2. Products with the customer's approval, which may ultimately turn out to not be the desired product.
We may, without prior notice, change the services; stop providing the services or any feature of the services we offer; or create limits for services. We may permanently or temporarily suspend access to the Services without notice or liability for any reason, or for no reason.
When we receive a valid warranty claim for a product we sell, we will repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, and without prior notice from us, the customer will be entitled to a full refund when the product has been returned. We will pay for the shipping of the repaired or replaced products to the customer and the customer will be responsible for returning the product to us, assuming, if necessary, the cost of shipping the product.
The Service and all materials included or transferred, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Rights of Intellectual Property related to them are the exclusive property of Enric Valenzuela Ortiz and Fly Custom Flags. Except as explicitly stated herein, nothing in these Terms will be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit , publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
1. Likewise, any image, logo, or file of any kind. It must be free of rights of any kind.
2. It will be understood, by Enric Valenzuela Ortiz and Fly Custom Flags, that any type of file received from the client will be within what is mentioned in point 6a. And, in the case of suspicion of not being so, the production of the order may be denied. Going so far as to inform the brand, owner of the rights, of the attempt to produce it externally and illicitly.
We may permanently or temporarily terminate or suspend your access to the Service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulation. Customer may discontinue use and request cancellation of their account and/or any service at any time. Notwithstanding the foregoing to the contrary, with respect to any automatically renewed subscriptions to paid services, such subscriptions will be suspended only upon expiration of the applicable period for which you have already made payment.
The client agrees to indemnify and hold harmless Enric Valenzuela Ortiz and Fly Custom Flags from any demand, loss, liability, claim or expense (including attorneys' fees) made against it by third parties as a result of, arising out of, or in in relation to your use of the website or any of the services offered on the website.
To the maximum extent permitted by applicable law, in no event shall Enric Valenzuela Ortiz and Fly Custom Flags be liable for, Any indirect, punitive, incidental, special, consequential or exemplary damages, including, without limitation, damages for loss of profits, goodwill , use, data, or other intangible losses, arising from or related to the use or inability to use the service.

To the maximum extent permitted by applicable law, Enric Valenzuela Ortiz and Fly Custom Flags will not assume any responsibility for:
1. Errors, errors or inaccuracies in content.
2. Personal injury or property damage, of whatever nature, as a result of your access or use of our service.
3. Any unauthorized access to or use of our secure servers and/or all personal information stored therein.
We reserve the right to modify these terms from time to time in our sole discretion. Therefore, you should review these pages periodically. When we change the Terms in a material way, we will notify you that material changes have been made to the Terms. Your continued use of the website or our service after such change constitutes your acceptance of the new Terms. If you do not accept any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
The client agrees to receive our messages and promotional materials from time to time, by post, email or any other contact form that you provide to us (including your telephone number for calls or text messages). If the customer does not wish to receive such promotional materials or notices, the customer must provide notice so that such communications can be stopped as soon as possible.
These Terms, the rights and remedies provided herein, and any and all claims and disputes relating to this and/or the Services, shall be governed, construed and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Spain, without respect for its principles of conflict of laws. All claims and disputes will be submitted to, and you agree to be decided exclusively by, Enric Valenzuela Ortiz and Fly Custom Flags. Having the possibility of contacting the Agència Catalana del Consum, https://consum.gencat.cat/ca/inici having this address at Carrer del Foc, 57, 08038 Barcelona and with the contact telephone number 938574000. If not receiving a response from Enric Valenzuela Ortiz or Fly Custom Flags, or not agreeing with the resolution obtained regarding the claim or dispute.

The application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded.
To provide customer service, the customer can contact the telephone number 679770709, or the email flycustomflags@gmail.com and indicate what service is necessary.
Both Enric Valenzuela and Fly Custom Flags. We receive, collect and store any information that the client enters on our website or provides us in any other way, whether by email, WhatsApp, contact forms, Social Network chats, among others. Additionally, we collect the Internet Protocol (IP) address used to connect your computer to the Internet; login details, email address, passwords, computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including names, email, passwords, communications), payment details (including credit card information), comments, suggestions, product reviews, recommendations and personal profile. All of the above mentioned will be used internally only.
When you make a transaction on our website, as part of the process, we collect personal information that you provide to us, such as your name, physical address, and email address. Your personal information will be used only for the specific reasons stated above.

We collect such information:
1. To provide and operate the services;
2. To provide our users with ongoing support.
3. To be able to contact our visitors and users with general and personalized notices related to the service and promotional messages;
4. To create aggregate statistical data and other aggregated or deduced non-personal information, which we or our business partners may use to provide and improve our respective services;
5. To comply with applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services. Your data may be stored through Wix.com data storage, databases and general Wix.com applications. They store your data on secure servers behind a firewall.
1. All direct payment gateways offered by Wix.com and used by our company adhere to the standards established by PCI-DSS managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
2. We may contact you to notify you about your account, to troubleshoot problems with your account, resolve a dispute, collect fees or money owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as necessary to contact you. to enforce our User Agreement, applicable national laws and any agreements we may have with you. For these purposes, we may contact you by email, telephone, text messages and postal mail.
3. If you do not want us to process your data, please contact us at flycustomflags@flycustomflags.com. This request will mean the end of the customer account, since without processing the Customer's data, delivery, payment, or any process necessary to place the order cannot be made.
4. We reserve the right to modify this privacy policy at any time, therefore it should be reviewed frequently. Changes and clarifications will take effect immediately upon publication on the website. If we make material changes to this policy, we will notify you that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use or disclose the information.
5. If you wish to: access, correct, modify or delete any personal information we have about you, you are invited to contact us at flycustomflags@flycustomflags.com.